Spa Naturel Fitness at Mercure St Paul's Hotel & Spa - Innovative to the Core

mercure and Spa Naturel logos
We get everything we need from Core. It's a well-rounded tool that allows for a great many improvements within a business.

Anthony Betteridge

Memberships and Retentions Mecure St Paul's - Sheffield

Spa Naturel Fitness, part of the Mercure Hotel group, offer a range of treatments from massages to manicures, leisure and gym memberships to suit all needs. Across their collection of health clubs and spas, they have created a space to escape the every day and find relaxation, helping their members to unwind, de-stress and feel totally refreshed.

Mercure Hotels chose Core by PremierSoftware as it offered a single solution that could be rolled out across their multiple locations. This allows the staff to manage all of their memberships and day-to-day treatments in one place, as well as providing detailed reporting systems that allow for easy tracking of performance and finance.

Being able to keep everything organised with specific policies allows the team at Spa Naturel Fitness to communicate and interact with customers clearly throughout their stay.

"Core is able to highlight specific areas that need developing - from tracking traffic to prompting a staff member about a customer's birthday!" Says Anthony Betterage.

When asked how CORE has helped with Member retention, Betterage advocated that the system has allowed for an even greater personal connection with their use of the e-mail and SMS options direct from the software. Swift communication using multiple different areas of the software is extremely useful when identifying what a customer needs. We can create a letter en masse about events, recommended products for customers to use, and much more." he says.

The system further enables Betterridge and his team to set targets and manage customers by providing reports that can be used repeatedly each day. From tracking new sales and cancellations, to treatments and revenue generated, Spa Naturel Fitness is able to analyse treads and set appropriate goals as a direct result of these reports. "We get everything we need from Core" he says.

Core by Premier Software in itself is what works well for us - to identify any individual portion of Core as better than the rest is a difficult task. It's a well-rounded tool that allows for a great many improvements within a business. says Anthony.

We would be delighted to talk through how Core could transform your business with a complimentary visit and audit of your existing IT system.

Please contact us on: 01543 466580, or email:

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01543 466580