InterContinental Dubai Marina - At the Core of a true urban escape

InterContinental Dubai Marina logo
Core is the complete business solution. It provides a depth of functionality that more than meets our needs. Its ability to provide a full overview of how the spa business is performing is essential for future growth. Anyone looking for a new business management system should look no further than Core.

Natthida Klangmontri

Spa Manager, SPA InterContinental at InterContinental Dubai Marina Hotel

Located on one of the world’s most iconic waterfronts, InterContinental® Dubai Marina sits amongst Dubai’s elite hotels and makes no excuse for its contemporary décor and surroundings.

A true international hotel, SPA InterContinental at the InterContinental Dubai Marina hotel attracts guests from across the globe time and time again, providing a true urban escape that is seamlessly managed by Core by Premier Software – the ultimate business management software solution.

InterContinental Dubai Marina is the place to see and be seen. Located in the heart of the thriving Dubai Marina and 10 minutes walking distance from Jumeirah Beach, its presence oozes sophistication and under-stated glamour that is synonymous with the InterContinental brand.

Bright and airy, natural light fills the beautifully designed interior to reveal contemporary sculptures which hint at the past and present. Couple this with chefs restaurant and health club and spa, and the hotel becomes a destination in itself.

Whilst the hotel lives up to its world-class reputation, it is SPA InterContinental which offers the ultimate urban retreat. Hidden away from the hustle and bustle of the main hotel, guests are transported to a calm, tranquil sanctuary boasting an experience which enables you to relax and enjoy the bespoke therapies available.

Featuring six exclusive treatment rooms providing female, couples or a male only service, personalisation is a key factor at SPA InterContinental.

Outwardly the therapists and spa managers deliver a professional, friendly and discreet service, which is supported behind the scenes by a business management system which provides the same seamless service.

Core by Premier Software (Core) has been created specifically for the spa, wellness and leisure industry, to provide a single and multi-site business management solution that matches and exceeds expectation. Developed to meet SPA InterContinental’s exact needs, Core has a depth of functionality that is unrivalled by any other software system. From online bookings through to automated marketing and financial reporting, every business requirement is available at a touch of a button.

InterContinental Dubai Marina has been working with Core for almost two years. SPA InterContinental’s focus on the client experience is mirrored by Core’s ability to segment client data to provide a truly unique service as Natthida Klangmontri, SPA manager at SPA InterContinental, explains: “Delivering a first class service is all about personalisation. Knowing your guests, the treatments and products they prefer and use, and being able to provide promotions which suit their exact needs, is why SPA InterContinental is so successful.

Core’s automated marketing function not only organises our client data to enable specific promotions to go to a select group of clients, but it also provides flexibility to set-up discounts and run seasonal or off-peak offers quickly and to great effect, says Natthida.

Although Core has been designed for the spa operations within a hotel, it fully integrates with existing PMS systems ensuring hotel guests can utilise The Spa’s facilities without having to use two separate payment systems.

“Core fully integrates with our hotel software system - Opera - which means that we can post treatments direct onto a client’s hotel account making the client journey effortless. It also frees our time to concentrate on what really matters – the spa experience,” says Natthida.

PCI-DSS compliant and SEPA accredited, Core provides a multi-layered business system which includes a depth of reporting unrivalled by other software systems.

“The amount of information Core manages is phenomenal and if anything, we are perhaps guilty of not utilising Core to its full potential. From a business perspective, the reporting function provides all the information we need to keep the spa performing at its highest level,” says Natthida.

“Whether it is end-of-day, end-of-month or profit and loss reports, we are able to see where the spa is performing and areas for improvement.

“Without Core we would not be able to monitor SPA InterContinental’s on-going success or keep in-check our clients’ preferences. For anyone looking at spa software system that integrates with an existing PMS system – then look no further than Core.”

Core by Premier Software can be installed as a global single and multi-site business management solution.

Developed by Premier Software, it combines over 20 years’ experience to deliver a secure, business management interface to manage a spa’s day-to-day operations and help forecast for the future to maximise profitability.

We would be delighted to talk through how Core could transform your business with a complimentary visit and audit of your existing IT system.

Please contact us on: 01543 466580, or email: sales@premiersoftware.co.uk

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No spa, leisure or wellness business is the same, so Core has been designed to provide a complete business solution, from managing your treatment rooms - right through to financial reporting.

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Telephone:
01543 466580
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sales@premiersoftware.co.uk