Give yourself a well deserved pat on the back for making it through the mayhem that is Winter.
Taking booking from guests is a key element of a spa operation, whether that involves scheduling spa time, treatments or an activity, and every spa needs to ensure it maximises occupancy.
Providing great customer service should be your number one priority as a business owner, but do you really know what your clients think when they leave the salon?
No matter whether you’re a salon owner, stylist, t
It has recently been proven that people in the UK spend more time using technology devices then they do sleeping! (Ofcom, 2014).
I’ve recently been finding out about how clients feel about visiting the salon for the first time and it was an eye opener! As many as 90% of clients are ‘hesitant’ before they visit a hair salon for th