Ever come face-to-face with an unhappy client? Even the best salons receive complaints, but how you handle it can turn a negative situation into a positive one.
You’ve brought in plenty of newbies with advertising, but what about client retention? That’s the challenging part – keeping them! Earning the trust of your clients is perhaps more important than piquing their inte
How important are reviews to you? Would you book a book a holiday without checking trip advisor? Perhaps not, and it’s the same for salons.
The words “online reviews” can be daunting, especially for those salon owners who aren’t very tech savvy so we have compiled a little guide on how to approach online customer reviews.
For most business, being accessible online can be both a blessing and a curse, due to the freedom of expression that comes with it.