Face-to-face interaction is most likely second nature in the hair and beauty industry, whether you’re busy chatting away with a client or dealing with a complaint.
Equal opportunities and the importance of avoiding discrimination is part of the parcel when it comes to employment and running a business in the 21st Century.
Give yourself a well deserved pat on the back for making it through the mayhem that is Winter.
Taking booking from guests is a key element of a spa operation, whether that involves scheduling spa time, treatments or an activity, and every spa needs to ensure it maximises occupancy.
I’ve recently been finding out about how clients feel about visiting the salon for the first time and it was an eye opener! As many as 90% of clients are ‘hesitant’ before they visit a hair salon for th