Your receptionist is the first point of contact for your clients, from them walking in through the door to calling up on the phone, so you want to ensure they make the best first impression.
If you’re doing everything you can to keep your schedule fully booked but gaps keep occurring, ask yourself one simple question – is your website losing you clients?
Yes, that website which you may not have been givi
Client rebooking and retention go hand in hand. Rebooking focuses on scheduling your client’s next appointment, whereas retention puts time and care into building relationships and rewarding client loyalty.
They say that ‘knowledge is power’ and this is very true. It is essential for any salon owner to know exactly how their business is performing and in which direction they are moving.
Whether you already run a loyalty scheme within your business or have been looking at ways to increase repeat business, we take a look at the top 5 reasons why your business needs a loyalty scheme (and how you can go abo