We all need help from time to time and with Premier Software’s outstanding support package you can be rest assured that any questions you have can be discussed with our expert support team, based in the UK. We understand that you, as a business owner, need to ensure that you are protected against all eventualities, and your Premier Support Contract provides exactly this.
With a monthly fee similar to the average cost of a one hour salon appointment, Premier Software provides you with everything from online web booking for your clients to training videos, to ensure you are getting the most out of your software. And should a ‘worst case scenario’ ever arise you can rely on our technical know-how and state of the art backup with Mozy® to get you back up and running as soon as possible. So let us explain exactly what you get for your money, as all of the following benefits are included:
Our standard support hours are Monday to Saturday, 9am – 5:30pm. Should you wish to extend your support to Premier Support Contract to cover evenings and weekends, call 01543 466 580 to speak to one of our Premier Representatives about upgrading. These extended hours run from Monday to Sunday, 8:30am – 8:30pm, making sure we are there when your business needs it the most.
Covering popular topics such as Marketing, Courses, Reports, Loyalty and Stock Control, our online seminars are the perfect solution for topping up your skills, or for teaching new members of staff the essentials. Please visit premiersoftware.co.uk/webinars for available dates and times.
Access to Training Videos
Forgotten how to do something, or need a quick top up on your knowledge? Log in to our free training videos any time of the day or night, accessible through our online client portal.
Improved Support Case Management
Having migrated on to a new support management system, our Customer Care Team are now able to have a real time view of all support cases so they can provide the fastest possible response.
View or log new tickets 24 hours a day, 7 days a week with our online client portal. You can also keep a track of the status of your calls. Please visit premiersoftware.co.uk/support to log in.
Online Back-Up Facility
We are delighted to have teamed up with Mozy® to offer a fantastic new addition that will take the daily manual backup off your hands. This cloud-based backup keeps your data safe, no matter what happens.
Instant Remote Access
Our new tool, NTR Installable, enables an instant remote connection between our Customer Care Team and your business, removing the need for lengthy download and wait times.
The revolutionary App is designed for quick, easy and effective booking. It enables businesses to book clients in for treatments remotely via phone or tablet, operating in real time.
Online Web Booking
With no hidden costs, reach out to your clients and allow them to book in real time, 24 hours a day, 7 days a week with online booking. By allowing your clients the ability to book appointments via your website, Facebook and Twitter, you can maximise your diary.
Free Software Updates
We are constantly investing in the development of new and exciting features and updates, ensuring that your system includes the latest advancements in software technology, helping to support and grow your business. You will be informed of new updates as they are released, alternatively, you may wish to download them from our website. To check whether you are on the latest version or to update your software, please visit premiersoftware.co.uk/support.
Free Phone Advice
Any questions or queries you may have with your system can be discussed with one of our expert Customer Care Advisors, giving you great peace of mind should a ‘worst case scenario’ ever arise. Our Customer Care Analysts are just a phone call away.