Internet booking is swiftly becoming one of the ‘must have’ features for any modernised business, effectively letting your clients book their own appointments 24 hours a day, 7 days a week, regardless of whether you’re open or not.
But what about those clients who can’t quite get the appointment they want, or a time that’s suitable for them? In most online booking systems, there’s not much they can do – it’s likely that they’ll just look elsewhere. If you’re using Premier Software’s online booking, then your client can now get in touch with you directly, straight from the internet booking screen, giving you the opportunity to take control and avoid that missed appointment.
The ‘Email Me’ feature lets the client contact your salon directly from your online booking facility, ensuring that you don’t miss out on the opportunity to provide an appointment.
Because the facility to contact you is seamlessly integrated within your Internet Booking app, you’ll not only receive the clients text, but details of what – and when – they were attempting to book.
An example of an email you might receive is below:
The following person searched for a booking but was unsuccessful and have requested a call back
Search Date : 02/07/2012 @ 9:00am
Appointment : Cut And Blow Dry From £40.00
Client Name : Test
Client ID : 1087
Call back time : any time after 4:00pm
Comments : Can you fit me in before the 3rd as I\’m going on holiday on the 5th?