When’s the best time to ensure that your client will be coming back? Generally, while they’re standing in front of you, feeling refreshed and relaxed after their treatment.
As we mentioned in our previous post, ‘Avoiding Empty Seat Syndrome‘, rewarding clients loyalty is a great way to retain existing clients.
Pixar, the animation company behind the Toy Story movies, obviously put a LOT of effort into making an incredible experience for the family (you can watch the rather cool ‘step by step’ story of how they do i
This article is an excerpt from our free Salon and Spa marketing guide, Twelve Free Tools to Transform your Business in 2012.
Over the last few weeks, we’ve been talking a lot about how we’re listening to our clients, and why this is important to us.