Your receptionist is the first point of contact for your clients, from them walking in through the door to calling up on the phone, so you want to ensure they make the best first impression.
The focus of a salon visit is the customer journey – ensuring each client receives the 5-star service they deserve.
As a beauty salon, you are now equipped with more treatments than ever before to give your clients beautiful results.
To give your clients the VIP experience they deserve, you need to know them inside out.
A client consultation should be carried out at the beginning of each salon visit. This is not only a legal requirement but it is also an important step in ensuring both your staff and clients are protected.