How important are reviews to you? Would you book a book a holiday without checking trip advisor? Perhaps not, and it’s the same for salons.
As of 25th May 2018, there are new laws coming into force. GDPR is a European Union law which aims to protect and unify the sharing of personal data within the EU.
We live in a digital world, but is your salon channel hopping friendly? You’re not the only one trying to stand out from the crowd, everyone is – so, how do you? Is your personality clear, are you setting new trends?
To be successful, your client’s experience should be memorable, but is it memorable for the right reasons?
Clients should be your priority.
Your receptionist is the first point of contact for your clients, from them walking in through the door to calling up on the phone, so you want to ensure they make the best first impression.