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SANTAI SPA LEISURE
MEMBERSHIP TERMS AND CONDITIONS
1.0 SUMMARY
Santai Spa offers a number of leisure and wellness
facilities to its customers from its Spa premises at Resorts World Birmingham,
NEC. The Spa’s facilities include a fully equipped gym (the “Gymâ€) swimming
pool with hot stone loungers and hydro jets) and various spa treatments (the “Leisure
Facilitiesâ€).
When
you become a Santai Spa Leisure member you are offered favourable rates on
those facilities in exchange for your longer term commitment to pay us either
an upfront or monthly membership fee for them.
THE TERMS AND CONDITIONS WHICH FOLLOW OUTLINE THE LEGAL CONTRACT THAT WILL EXIST BETWEEN US WHEN YOU BECOME A SANTAI SPA LEISURE MEMBER. PLEASE READ THESE CAREFULLY AND IN FULL, AS ANY SIGN-UP OR SUBSCRIPTION PAYMENT MADE TO US CONSTITUTES YOUR ACCEPTANCE OF WHAT FOLLOWS.
if you
have any queries prior to concluding your membership with us, or otherwise
require a tour of our facilities, please contact a member of our Santai leisure
team at first instance to assist you on 0121 273 1050 or
memberships@santaispa.co.uk.
2.0 MEMBERSHIPS
2.1 We offer
the following membership options. Membership costs and benefits vary according
to the plan you select:-
Type |
Monthly
Fee |
Yearly Cost (MONTHLY DIRECT DEBIT) |
Yearly
Cost (PRE-PAY IN FULL) |
Term |
Benefits |
SANTAI WELLNESS (PEAK) YEARLY PLAN |
£49 |
£588 (inc. VAT) |
£539 (inc. VAT) |
12 months (1 month rolling after 12 months with 1 months notice either
way) |
·
24 hour Gym access ·
Leisure Facility access 7am –
10pm 7 days a week; ·
Preferential rates on Santai Personal Training Sessions (£25 per
hour, 6 sessions @ £125, 12 sessions @ £225) |
SANTAI WELLNESS (OFF PEAK) YEARLY PLAN |
£39 |
£468 (inc. VAT) |
£429 (inc. VAT) |
12 months (1 month rolling after 12 months with 1 months notice either
way) |
·
Off Peak (8am-4pm) Gym Access; ·
Off Peak (8am-4pm) Leisure
Facility Access ·
Preferential Rates on Santai Personal Training Sessions (£25 per
hour, 6 sessions @ £125, 12 sessions @ £225) |
SANTAI TOTAL WELLNESS PACKAGE
YEARLY PLAN |
£125 |
£1,500 (inc. VAT) |
£1,375 (inc. VAT) |
12 months (1 month rolling after 12 months with 1 months notice either
way) |
·
one spa treatment per month (3
x 55 minute treatments or 6 x 25 minute treatments; or 3 x dry flotation
experiences; ·
two personal training
experiences per month; ·
24 hour Gym access; ·
Leisure Facility access 7am –
10pm 7 days a week · Preferential
Rates on further Santai Personal Training Sessions (£25 per hour, 6 sessions
@ £125, 12 sessions @ £225) |
2.2 All Members (and their guests) must be 18 years of age or
older
2.3 All Yearly Plan members (above) will also receive:-
2.3.1 a joining pack and water bottle,
2.3.2 basic instruction from our team on the proper use of our Gym
equipment;
2.3.3 Access to fresh towels;
2.3.4 Complimentary parking (provided ticket validated at Santai
desk)
2.3.5 10% off direct room bookings with the Genting Hotel;
2.3.6 20% off midweek and 10% off weekend spa treatments (provided
discount not used in conjunction with any other direct / third party offer);
2.3.7 A Resorts World VIP Loyalty Card, enabling you to access a
range of resort discounts from time to time (subject to participating merchant
terms of redemption and use).
2.4 All payments to us will be made in advance by direct debit
or standing order. Upfront yearly payments can be made in person or by phone.
2.5 If you wish to upgrade your yearly plan to a more
comprehensive package please speak to us on 0121 273 1050 or memberships@santaispa.co.uk. Note
that any yearly plan will run for a full year from any permitted switchover
(subject to 3.2 below).
3.0 TERMINATING YOUR MEMBERSHIP
3.1 You may terminate your membership with Us:-
3.1.1 Where You
are on a yearly plan with us paid monthly, you can terminate your membership
from the start of the eleventh month of your plan in person at our Spa or by
emailing Us (memberships@santaispa.co.uk) (using cancellation and your membership details in the subject header) or calling us on 0121 273 1050 . Termination
issued will take effect at the end of the month following that in which notice
is given. You agree to pay any membership fees due until such time as the
notice you give takes effect;
3.1.2 Where You
are on a yearly plan with us that has been pre-paid in full, your subscription
will automatically terminate at the end of the pre-paid period unless you renew
your membership with us;
3.1.3 Where we
have seriously breached the contract between us and we have not rectified such
breach within 14 days of notification from you to do so;
3.1.4 Where/if we
close our facilities for good, the agreement will terminate automatically from
the relevant closing date;
3.1.5 Should you
complete your membership application online via our website, You may terminate
the agreement within 14 days of application submission by notice to us (by
email, post or in person) within the 14 days following submission of
membership. Should you do so we agree to refund any fees paid. You agree,
however, that this right ceases to exist if and when you use our facilities
within the first 14 days following submission of your application to join us;
3.1.6 Where the
circumstances outlined in 3.2 apply and you also are on a yearly plan with us
you may also terminate as set out in that clause;
3.2 You can cancel
your membership with us at any time, if your circumstances change to such an
extent that we are satisfied that it is not possible for you to continue to use
our facilities (for example, due to medical reasons, redundancy, or if you move
to a location more than 10 miles distant from our facilities (or 5 miles or
more absent use of car / viable transport). To cancel your membership for
medical reasons you will need to give us notice (in person, by phone (on 0121
273 1050) or email at memberships@santaispa.co.uk)
and provide sufficient proof of your change in circumstances by the end of the
month in which you notify us in order to cancel your membership at the end of
that month. To cancel for non-medical reasons you must give us one full
calendar months notice of your intention to do so as well as reasonable proof
of your change in circumstances (again, in person, by phone or email)
sufficient for us to reasonably verify that a change in your circumstances has
in fact occurred. Provided that we are reasonably satisfied that there has been
a verifiable change in circumstances, we will permit termination of our
agreement (i) at the end of the month in which it is notified (for medical
reasons) or (ii) within 30 days of the relevant notification from you
(non-medical change in circumstances justifying termination). Where we accept
termination on these grounds (only) we will arrange repayment to you of any
un-utilised part of the membership fees you have either pre-paid / paid in
full.
3.3 We may
terminate the agreement between us:-
3.3.1 where You
breach the terms of the agreement between us, and do not rectify that breach
within 14 days of our notice to you to do so;
3.3.2 where You do
not pay us when payment is due (for example, under a direct debit within 30
days of payment due date) and do not put us in funds within 14 days of our
notice to you to do so. If any payment is due on or after the due date for
payment we may engage a collections agency to pursue you for that debt and you
will be responsible for all costs of enforcement which flow from any past due payment;
3.3.3 without
notice and with immediate effect:-
3.3.3.1 where You
commit a serious breach of the Code of Conduct displayed within our premises;
3.3.3.2 where we
reasonably consider that you have breached the Code of Conduct in another way, including but not limited to, violence, harassment, threatening or potentially
criminal behaviour, towards our staff or other members;
3.3.3.3 where we
reasonably consider that you have repeatedly breached our Code of Conduct in a manner which we consider reasonably demonstrates your intention not to be bound
by it or observe its requirements;
3.3.3.4 where we
reasonably consider that you have acted in a manner likely to cause nuisance or annoyance to our other members;
3.4 In the
event of termination of membership under 3.4 (above) you will be liable to pay
us reasonable compensation in respect of monies which are owing to us at the
time of termination in accordance with the contractual arrangement between us set
out here . Alternatively if you have pre-paid your membership in full (or
monthly) you agree that we may retain a proportion of any sums paid to cover
any reasonable costs or losses arising from your breach / our termination.
4.0 YOUR MEMBERSHIP GENERALLY
4.1 You must be at least 16 years of age or older
to apply for membership with Us / use our Gym equipment.
4.2 By applying for membership with us, you are taken to confirm
that the details that You have provided to us are true, accurate and up-to-date
and that it is your sole responsibility to keep us updated to any relevant
changes in the details supplied (including address, contact or banking
details).
4.3 You agree to keep any relevant access codes, cards, or entry
keys we may give you secret and secure and not to share them with any other
third parties.
4.4 You agree and confirm that you are in good physical
condition and capable of engaging in active or passive exercise and are not
otherwise subject to medical advice suggesting that you cannot or should not do
so.
4.5 You acknowledge that our staff are not medical professionals
nor are they medically qualified, thus if you have any doubts about, or reasons
to suspect, your medical fitness at all, you confirm that you will / have
sought medical advice prior to joining us (and will, as and if needed) do so
during your membership.
4.6 You agree and confirm that you will abide by the terms of
our Code of Conduct.
4.7 You agree and confirm that personal trainers at our
facilities are self-employed. Consequently we will not be liable nor
responsible for any monies paid to a personal trainer unless they are
administered by us as a contingent part of your applicable (yearly) membership
plan.
4.8 We will not be liable to you, nor responsible for any loss,
theft or damage to any property which you bring onto our facilities which is
not locked away in a locker. The maximum compensation we will pay for any loss,
damage, theft of property is limited to £250 in any and all instances even if
the loss is caused by us or our team.
4.9 From time to time we may close some or all of our Facilities
for refurbishment, cleaning, re-decoration, or other purposes. If we do so we
will try and keep you informed of any likely disruption or temporary closure of
our facilities but will not (absent serious and continued disruption to a
significant part of the Facilities offered to you as part of your membership)
be obliged to offer any full or part refund on the membership concerned.
5.0 GUESTS
5.1 All guests must be signed in by members.
5.2 All guests must themselves be 18 years of age
or over.
5.3 A member can bring a maximum of 2 guests at
any time.
5.4 The member signing in guests is and remains
responsible for their conduct on premises.
5.5 We
reserve the right to refuse entry to members’ guests in the event of any actual
or suspected abuse of these privileges occurs and including but not limited to guests whom we consider should ultimately opt
for a membership with us in their own right.
6.0 PRIVACY
6.1 When you
join us, we will have to hold certain personal details about you to administer
your membership, process your payment(s) and to administer any renewals. We
will hold and process those details for the purposes of performing our
contractual obligations towards you under the terms of membership.
6.2 For the safety
and security of you and our staff and visitors and for purposes including the prevention
and detection of crime, we operate 24 hour CCTV security at our premises.
6.3 All
personal details will be held and processed in accordance with our privacy
policy, available here www.gentingcasino.com/privacy/
7.0 CODE OF CONDUCT
7.1 You agree that you shall:-
7.1.1 use the card
or fob we provide you with upon confirmation of your membership and not permit
others to use same;
7.1.2 attend your
induction with us;
7.1.3 show due
regard and consideration for other members, visitors to, and staff of, our
premises;
7.1.4 not use
abusive or foul language on premises;
7.1.5 not use our
facilities whilst intoxicated, impaired by, or under the influence of, drink or
drugs (whether prescription or illegal);
7.1.6 not behave
in an anti-social or abusive manner towards other members or our visitors or
staff;
7.1.7 not damage
any of our equipment and agree that you will be responsible to us to make full
recompense for any such damage you or your guests may cause;
7.1.8 not engage
in inappropriate or threatening behaviour, or sexual activity on premises;
7.1.9 carry a
sweat towel to wipe down Gym equipment after use;
7.1.10 not take bags
onto the Gym floor;
7.1.11 not make or receive phone calls on the Gym
floor;
7.1.12 not take
photographs or videos on premises or post remarks or imagery onto the internet
which might identify other members;
7.1.13 replace
equipment back into racks after use;
7.1.14 not drop or
throw weights down on the floor;
7.1.15 use a locker
to store your belongings whilst exercising with us;
7.1.16 wear suitable clothing and footwear when exercising;
7.1.17 not engage in
any exercise activity that may be harmful (for example contact sports,
boxercise) unless part of a structured and specific session managed by our team;
7.1.18 not conduct
any personal training business with other members;
7.1.19 use any
parking facilities at Resorts World in accordance with the parking terms of
use;
7.1.20 not engage in
any criminal activity whilst on our premises;
7.1.21 not cause
damage on our premises or to any other persons property or personal effects;
7.1.22 not eat on
the Gym floor or in the pool area
8.0 GENERAL
8.1 References
to “We†“Our†and “Us†in this document are to Genting Solihull Limited (T/A
“Santai Spaâ€) a company registered in England (Company Number 06601106) whose
registered office is situate at Genting Club Star City, Watson Road,
Birmingham, B7 5SA. Please do not send correspondence to this address but
address it instead to the “Spa Manager†Santai Spa, Genting Hotel, Resorts
World, Pendigo Way, Birmingham B40 1PS or call or email us on 0121 273 1050, or memberships@santaispa.co.uk
8.2 We may assign the benefit of this agreement to a third party
on notice to you. Should we do so, then Your rights under this agreement will
not be prejudiced.
8.3 We will not be liable to you nor responsible for any failure
to perform our obligations under this Agreement which are caused by any events which
are outside or our reasonable control
8.4 Nothing within these terms affects your statutory rights.
8.5 The Agreement between us will be governed by English law and
any disputes in relation to it will be subject to the exclusive jurisdiction of
the courts of England.
9.0 FURTHER QUERIES
9.1 Should you have any further queries please contact us by email on memberships@santaispa.co.uk or phone on 0121 273 1050.
Please print off and retain for your records. Name of account holder: Bank / Building Society Sort Code: Account Number: Date: |
Instruction to your bank / building society to pay by Direct Debit. Service User Number: Instruction to your bank or building society: Please pay Genting Solihull Limited Direct Debits from the account detailed in this instruction, subject to safeguards assured by the Direct Debit Guarantee. I understand that this instruction may remain with Genting Solihull Limited and details will be passed electronically to my bank / building society. |
The Direct Debit Guarantee
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