SIX SENSES SPA

NOBODY DOES IT BETTER

From a Robinson Crusoe style castaway island to over-water treatment rooms where clients can enjoy a relaxing massage, treatments on idyllic palm fringed beaches or even inside back-to-nature "Cocoon Rooms", Six Senses Spas have carved a unique reputation for holistic pampering and treatments.

But, as a cutting edge leader in its' field, the experience is always keen to improve its' client services,

and, in March 2004, Six Sneses Spas began to introduce the Premier Spa+ software into its' ventures to ensure every aspect of the Six Sense experience was flawless.

Established in 1995, the unique hotel, resort and spa management company, owns the award winning Soneva Fushi Resort in the Maldives and manages hotels and resorts under the brand names Soneva and Evason.

"A SEAMLESS SUCCESS"

Andrew Gibson, managing director of Six Senses, said "The package makes every aspect of spa management a seamless success, ensuring that our staff are able to make all the spa appointments and record and maintain guest histories so that we are constantly aware of what our individual guests enjoy and what we should keep them advised on.

We initially introduced the Spa+ software at the Six Senses

Spa at Soneva Fushi Resort in the Maldives. A trainer spending two days at Six Senses Bangkok Head Office establishing configurations, and then a further four days in the spa, training management and reception staff.

UP TO DATE STOCK AND EFFICIENT REPORTS

The software enables us to keep a more accurate and up to date record of all stock, and efficiently produces reports on revenue and productivity so that we can see what works and what needs some attention.

Not only is the system extremely user friendly and flexible, but the after sales service offered by Premier Spa+ is just second to none.

The staff are always very helpful and patient to assist with any problems, and the copmany constantly keeps us updated on developments in the software service to ensure we have a state of the art system at all times," Andrew said.

He said that as serious holistic spas, much attention is paid to the individual requirements of guests, who first may undergo an assessment to determine their nees, which is where an easily updated system is paramount to Six Senses success.

"We flatter ourselves that we offer services no other resort in the world does, and every aspect of our service must reflect that exclusivity.

"WE INSIST ON THE BEST THROUGHOUT"

"We offer so many experiences, and that can be hard to maintain without t he right systems being in place, which is why we insist on the best throughout, from our masseuses down to our computer programming - everythhing must be flawless," said Andrew.

He said that while there are countless options available at the spa, five separate general approaches are on offer: massages, bodycare, beauty treatments, sensory journeys and mind and body balancing. All of them apply to the five senses and beyond - the sixth sense.

Chris Mallen, director of Premier Software Solutions said: "Six Senses has paid a vast amount of attention to absolutely every aspect of the industry and that has applied to it's technology."

ULTIMATE CONTROL WITH TOTAL INTEGRATION

"A huge number of salons and spas across the world have turned to us to install a software system which will be personalised to reflect individual business process, giving spa managers ultimate control over their business information.

Six senses prides itself on being the best in the world, so it selected the sophisticated Premier Spa+ package, which offers total integration with client records and a stock control system," he said.

"The system updates personal client information automatically with each transaction they make, and has a powerful staff, room and equipment allocation system ehich eliminated double bookings and appointment errors.

When a spa has the reputation that Six Senses does, there is no room for mistakes, and the slightest hitch can cost the company a client. This system offers peace of mind in that respect."

COMPREHENSIVE REPORTING

"Comprehensive management reports cover staff, clients and treatments, and there is a detailed staff/appointments analysis which allows managers to easily review staff productivity and ensure the business is running at optimum efficiency - an invaluable tool in the preliminary stages of a new venue," said Chris.

"It is a great achievement for us to be able to include Six Senses amongst our clientele - it shows that we are used by the elite, and that is something that we are incredibly proud of."