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Premier Software – Support Survey Results

Posted by Ian Mellett on Tuesday March 06th, 2012

According to Greek philosopher Socrates, “the unexamined life is not worth living”.  Now, we’re fairly sure that the Premier Software Support desk hasn’t been around quite that long, but we can see the mans point – without feedback, we never really know how good (or bad) a job we’re doing.

If you’ve logged a call with our helpdesk in the last few weeks, you may have found an email arriving from us shortly afterwards, asking for your feedback on our performance.  Because we know you’re already busy, we’ve kept the process simple, with a handful of options that just require a single click:

Of course, we’re always aiming to get that gold star – but we really want you to be honest.  If we’re not doing something right, or you’re not happy with the service you got, then let us know and we’ll try our best to rectify whatever the problem is.

Of course, there’s no real point in doing this unless we’re open and honest with the results, so we will be sharing the results sporadically via our blog, here.

Our last survey was sent to 152 clients and, of the responses we received, we’re happy to say that every client marked the option for ‘superb’ or ‘good’.

Is there anything else you’d like to see our support team to do improve service? Please let us know in the comments below.


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